Delivery & returns
Everything we sell is on our own shelf in the UK, so orders are packed and posted by us, not by a third party.
Dispatch
Orders placed before 3pm Monday to Friday are packed and posted the same working day. Orders placed after 3pm, at the weekend or on a bank holiday go out on the next working day.
You will get an email with your tracking link as soon as your parcel is on its way.
Delivery costs
Delivery is free on orders over £25.00. Below that, a small delivery charge is added at checkout and shown before you pay — nothing is added afterwards.
We currently deliver to UK addresses only.
Delivery times
Most orders arrive within 1–3 working days of dispatch. Deliveries can take a little longer in busy periods and around bank holidays.
If your tracking has not moved for five working days, email us at Gpsimplysnus@gmail.com with your order number and we will chase it.
Age check on delivery
Nicotine products are for adults only. The courier may ask for ID when they hand the parcel over, and can refuse delivery if the person receiving it looks under 25 and cannot show ID. See our age verification policy.
Changing your mind
You can cancel your order and return anything that is still sealed and unopened within 14 days of receiving it. Email us first at Gpsimplysnus@gmail.com with your order number and we will reply with the return address.
- Items must come back sealed, in the condition they arrived.
- You pay for the return postage unless the item was faulty or wrong.
- We refund the item price, and the standard delivery charge if you return the whole order, within 14 days of getting it back.
For hygiene and safety reasons, pots that have been opened cannot be returned unless they are faulty.
Faulty, damaged or wrong items
If something arrives damaged, faulty or not what you ordered, email us within 30 days with your order number and a photo. We will send a replacement or refund you in full, including postage.
Lost parcels
If a tracked parcel is shown as lost, we will send a replacement or refund once the carrier confirms it. Parcels shown as delivered to the right address are the responsibility of the recipient, so please make sure someone can take it in.